This page includes frequently asked questions related to the VP plugins installation and activation process.

For more information about the License System itself, please view the License Manager Reference Guide.

Installation and Activation - FREQUENTLY ASKED QUESTIONS

Currently not, but you can use the “release license” option in the License Manager to easily transfer a license from one computer to another. Just open the License Manager, click “Release License” button and check your online account (MY LICENSES) if your license is shown as being FREE. If it´s FREE, you can activate the license on a different computer again,
using the same login and user account.

We are working on a FLOATING LICENSE server, which will allow using licenses in a network environment more easily by automatically assigning free licenses to a computer using a plugin. This FLOATING LICENSE server will be a separate paid application, available for studios.

Yes. If you are using a subscription license but want to switch to a perpetual license, you can. You only need to purchase a perpetual license in the shop, which will then be shown in your License Manager and online account. If you release the subscription license with the RELEASE LICENSE button, you will then activate the perpetual license next time you activate the product / plugin.

You are not able to switch from perpetual to subscription.

Currently our license system requires an online connection, so if you are having trouble with the activation, please get in touch with us via our support ticket system.

If you cannot login with the License Manager, this may have 3 possible reasons:
1 – You might just have mistyped your username or forgotten your password. Please use this link to RECOVER YOUR PASSWORD and use this link to CHANGE YOUR PASSWORD.

2 – You may have different usernames and might use the wrong one. Sometimes, customers mistype usernames or checkout by creating multiple accounts. Please check the order confirmation emails sent to you from VIZPARK to check if you might have used different emails or usernames.

3 – You don´t have a VIZPARK user account yet (sometimes during checkout customers forget to create an account, checking out as a guest, without creating an account). In this case, please first create an account on the VIZPARK website, then send us a support ticket with your USERNAME and ORDER number, so we can assign your license(s) to your user account.

If you successfully logged in with the License Manager, but can´t see any licenses:

Perhaps you have different user accounts and logged in with the wrong one, which may not have been the one you used to order the licenses ?

Or you did not order any products with licenses yet ? Please just order a product (Demo, subscription or perpetual) to create online licenses for your installed plugin. Then refresh License Manager and see if licenses are available for activation.

If you can see serial numbers of plugins in your user account on the VIZPARK website, but no licenses, please drop us a support ticket including your order number, so we can check your account.

If the License Manager shows a red error in the status bar, saying that there is “No connection to License Service“, please view this LICENSE SOLUTIONS page for more information and a video that helps to restart the service.