PRODUCT RELATED QUESTIONS

Which 3D formats are supported ?

Currently the products (3d Models and HDRIs) are made primarily for

  • 3Ds Max 2016 and up (some products also support 3ds Max 2013 )
  • The Foundry MODO
  • Maxon CINEMA 4D
  • Trimble Sketchup 2014 and up
  • Blender 2.82 and up
  • Autodesk FBX
  • OBJ 
  • Artlantis

Supported renderers are:

  • VRay Next and up (all products)
  • Corona Renderer
  • Octane Render (some 3D models)
  • Scanline (some 3D models)
  • Cycles and Eevee (all Blender versions)
  • Advanced Render for CINEMA 4D (some 3D models)

Additionally, some models (especially plants) include GrowFX presets. GrowFX is a procedural modeling plugin for plants by Exlevel. These presets are included in 3Ds Max scenes and allow you to further change the models or create more variations. .

And if you are unsure if the products work with your software, please check out the FREE products first.

Do I need GrowFX in order to use VIZPARK plants ?

No, there is no NEED to own GrowFX for using our plant models. Each model is also available as mesh and proxy object, so you can surely use the models also without owning GrowFX. Nevertheless, if you really want to use the plants to it´s full potential, you should try out GrowFX (for 3ds Max only), it´s a great procedural plugin with a lot of flexibility.

DOWNLOAD AND ACCOUNT RELATED

How much time do I have to download the files ?

You can download the files at any time with no time or count limit. If you are missing any downloads, please send us a support request.

Do you send physical copies with your products ?

VIZPARK does not offer physical products (e.g. DVDs, USB sticks or Harddisks) for sale. All products are available as DOWNLOAD ONLY. I recommend that you create a backup copy of the downloaded products yourself. In any way, all products are available for download unlimited in time and count, so even if you lost a file, you can download again.

SOFTWARE RELATED QUESTIONS

Do I need extra licenses for renderfarms ?

If you want to render images with renderfarms using our plugins, you don´t need to buy any extra licenses. Our plugins render without an activated license, if they are started in distributed rendering mode or via backburner on a rendernode.

So only workstation licenses need to be activated in order to make edits via the user interface. 

How many licenses or activations are included ?

With every software tool purchase we provide one license, which can be activated on one computer at a time. While this might sound restrictive, we allow de-activation and re-activation without limits. Using the License Manager 1.3.0 application, you can even remotely deactivate licenses from computers which are not online. 

For further information on the License System, please look here: License Manager Reference Guide.

SHOP RELATED (PRE-SALES) QUESTIONS

What´s the refund policy ?

We have a very customer friendly refund policy where you can get a full refund within 15 days after your purchase. Please take a look at the detailed refund policy in several languages here > REFUND POLICY

Will VAT tax be added ?

VAT (Value Added Tax) will ONLY be added if you´re either located in Germany (which is where we are based) or in another European country and you are buying from us as a private person and not a company. 

EUROPEAN CUSTOMERS

If you are a company in any country of the European Union and you have a valid EU VAT ID number, you can enter this VAT ID during checkout and the tax will be removed from your total payable amount.

INTERNATIONAL CUSTOMERS

As a non-european customer no VAT tax will be added to your purchase.

Will I get a valid invoice ?

Yes, of course we will provide you with a legal valid invoice. Once you´ve purchased a paid product, you´ll receive a PDF invoice with all detailed information via email. In addition you can download the same PDF invoice from your account at any time from the orders section.

How can I pay ?

At the moment you can use PAYPAL or STRIPE. When using PAYPAL, you can either use your Paypal account or if you don´t have an account, you can pay as guest without the need to create an account. Depending on your country the payment methods may vary. Please check Paypal to get a detailed list for your country.

PAYPAL:

  • American Express (UK, USA, Canada and some other countries)
  • VISA (most of Europe, USA, Canada and some other countries)
  • Mastercard (most of Europe, USA, Canada and some other countries)
  • EC (Germany)
  • Giropay (Germany)

STRIPE:

  • American Express
  • VISA
  • Mastercard
  • Alipay (mostly for Asian countries)
How can I see prices in my own currency ?

The online shop supports one main currency at the moment which is Euros. If you want to know the price of a product in your own currency, you can switch the currency with the currency selector which can be found in the left toolbar of the main shop catalog (when clicking on the filter section of the header). This way you can see the price in different currencies based on the current actual value.

 

Didn´t find an answer ? Send us a message…

If the above answers didn´t include what you are looking for, please send us a message through the contact form.